Privacy Policy

This Privacy Policy explains how doubletoubleathome.com ("we," "us," or "our") collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data in an open and transparent manner.
What Data We Collect
We may collect and process the following types of personal information:
* Contact Information: Your name, email address, and phone number, which you provide when booking a session or contacting us.
* Session Information: Any information you choose to share with us during a mediumship session. This can include personal details about your life, relationships, and deceased loved ones.
* Payment Details: Financial information, such as credit card or debit card numbers, used to process payments for our services.
Why We Collect Your Data
We collect your data for the following legitimate purposes:
* Service Provision: To schedule, confirm, and conduct mediumship sessions.
* Client Management: To maintain accurate records of your sessions and communications with us.
* Communication: To contact you about your appointments, provide updates, or respond to your inquiries.
* Business Operations: To process payments and manage our financial records.
How We Store and Secure Your Data
We take the security of your personal information seriously. We have implemented technical and organizational measures to protect your data from unauthorized access, loss, or alteration. These measures include:
* Using secure, password-protected systems to store your information.
* Restricting access to your data to only those who need it to provide our services.
* Implementing encryption where necessary to protect sensitive information like payment details.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
How Long We Retain Your Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
* Session Notes: Information shared during a mediumship session may be retained for a limited period to assist with follow-up questions or future sessions, but will be securely deleted afterward.
* Financial Records: We are legally required to retain certain financial transaction information for a specific number of years to comply with tax and accounting laws.
Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
* The Right to Access: You have the right to request a copy of the personal data we hold about you.
* The Right to Rectify: You have the right to have any inaccurate or incomplete information corrected.
* The Right to Erase: You can ask us to delete your personal data under certain circumstances, such as when it is no longer necessary for the purpose for which it was collected.
* The Right to Object: You have the right to object to the processing of your data, particularly if it's for direct marketing purposes.
* The Right to Data Portability: You can request that we transfer your personal data to another organization in a structured, commonly used, and machine-readable format.
How to Exercise Your Rights
To exercise any of these rights or to make a complaint, please contact us at:
* Email: psgluke@virginmedia.com,
We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO).
Disclaimer: This is a general template. It is essential to consult with a legal professional to ensure your privacy policy fully complies with all applicable laws, including the UK GDPR.