Refund Policy

Return & Refund Policy
Last Updated: 19th September 2015
Thank you for shopping with DoubleTroubleAtHome. We are committed to customer satisfaction and want you to be happy with your purchase. 
1. Return Window 
Items may be returned within 14 days of the purchase date.
2. Eligibility for Return 
To be eligible for a return, items must be:
In mint condition, e.g., Unused, undamaged.
In their original packaging.
Accompanied by a valid receipt or proof of purchase.
3. Non-Returnable Items 
The following items are not eligible for return:
e.g., Discounted/Sale items, custom-made goods, personalised products, Readings or digital products.
4. How to Initiate a Return 
To start a return,  Contact our customer service team.
You will need your order number, which can be found in your original confirmation email.
5. Return Shipping Costs 
"The cost of return shipping is the customer's responsibility"
6. Refunds 
Processing Time: After we receive and inspect your return, we will process your refund within 5 business days. 
Refund Method: Refunds will be issued to your original method of payment. If you used a 3rd party such as ClearPay please check their refund policy.
7. Contact Information For any questions or concerns about our return policy, please contact us at:
Email: PSGluke@virginmedia.com
Website: http://www.doubletroubleathome.com